Getting More Blue Ribbons From Baristas
According to the March 2012 Issue of Fast Company Magazine, In the 1990's Starbucks needed a way to help their baristas perform better under pressure (I've heard what some people order-after the 12th detail I'd go nuts!).
They created an acronym to help the baristas maintain a more professional environment. It was:
L-Listen
A-Acknowledge
T-Take action
T-Thank the customer
E-Explain why the problem occurred
The results: According to the article, Customer (and employee) satisfaction skyrocketed.
What's a routine or system you could begin putting in place that would help you get better results?
